Terms and Conditions - Social Bureau Dedicated Design Services

1. Definitions

1.1. "The Agency" refers to Social Bureau.

1.2. "The Client" refers to the individual or organisation purchasing the dedicated design services.

1.3. "The Services" refers to the dedicated design services package as outlined in the service description.

1.4. "Job Request Portal" refers to the dedicated platform provided for submitting design requests.

2. Service Agreement

2.1. The Agency agrees to provide dedicated design services to the Client for a monthly fee of $2,447 AUD.

2.2. Services are provided on a monthly subscription basis, billed in advance.

2.3. Operating hours are 8:00 to 18:00 AEST/AEDT, Monday to Friday, excluding Australian public holidays (NSW and QLD), Closed 23, 25, 26, 31 December and 1, 2, 3, 4, 5 January.

2.4. The Agency targets a 48-hour average turnaround time for design requests, subject to complexity and current workload.

3. Scope of Services

3.1. Services include:

  • Strategic marketing design

  • Landing page design

  • Email campaign design

  • Presentation design

  • Sales collateral creation

  • Social media graphics

  • Website updates and maintenance

  • Basic web design

  • Basic Video editing*

  • Design revisions

3.2. Exclusions:

  • Custom illustration

  • 3D rendering

  • Video production

  • Photography

  • Copywriting

  • Complex web design and development

  • Complex Video Editing such as motion graphics and complex colour grading.

4. Service Delivery

4.1. All design requests must be submitted through the dedicated Job Request Portal.

4.2. The Agency will process requests in order of receipt, subject to priority status.

4.3. Complex requests may require additional time beyond the standard 48-hour turnaround.

4.4. Unlimited revisions are provided within reason and must relate to the original brief.

5. Client Responsibilities

5.1. The Client shall:

  • Provide clear briefs for all design requests

  • Supply necessary content and assets

  • Respond to queries in a timely manner

  • Hold necessary licences for fonts, images, and other assets provided

  • Maintain appropriate security measures for their Job Request Portal access

6. Intellectual Property

6.1. Upon full payment, the Client receives full intellectual property rights to all final deliverables.

6.2. The Agency retains rights to:

  • Preliminary designs not selected by the Client

  • Custom processes and methodologies

  • Portfolio usage of final designs (unless explicitly agreed otherwise)

7. Cancellation and Termination

7.1. The Client may cancel services at any time through the designated cancellation process found here.

7.2. Services will continue until the end of the current billing period.

7.3. No refunds shall be provided for partial months.

7.4. The Agency reserves the right to terminate services with 7 days notice.

7.5. Immediate termination may occur in cases of:

  • Non-payment

  • Breach of terms

  • Misuse of services

  • Illegal activity

8. Payment Terms

8.1. Monthly fees are paid in advance via approved payment methods. This will be discussed in your welcome pack.

8.2. Late payments may result in service suspension.

8.3. Prices may be reviewed annually with 30 days' notice of any changes.

8.4. All prices are in Australian dollars (AUD) and include GST.

9. Service Limitations

9.1. The Agency shall not be liable for:

  • Third-party software or platform limitations

  • Delays due to Client response times

  • Issues arising from Client-provided content

  • Force majeure events

10. Confidentiality

10.1. Both parties agree to maintain the confidentiality of: - Business information - Design briefs and strategies - Pricing and terms - Client data

11. Data Protection

11.1. The Agency complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

11.2. Client data is processed as per our Privacy Policy.

11.3. The Client retains ownership of all provided data.

12. Warranties and Indemnification

12.1. The Agency warrants that: - Services will be performed professionally - Deliverables will be original work - Work will not infringe on third-party rights

12.2. The Client warrants that: - They have rights to all provided content - Content does not infringe on third-party rights - Content complies with applicable laws

13. Limitation of Liability

13.1. The Agency's liability shall be limited to the amount paid for services in the previous month.

13.2. The Agency is not liable for indirect or consequential losses.

13.3. This agreement does not exclude any guarantees under the Australian Consumer Law or the Fair Trading Act 1989 (QLD).

14. Governing Law

14.1. These terms are governed by the laws of Queensland, Australia.

14.2. Disputes shall be subject to the exclusive jurisdiction of Queensland courts.

15. Amendments

15.1. Terms may be updated with 30 days' notice.

15.2. Continued use of services constitutes acceptance of updated terms.

16. ABN and GST

16.1. All prices quoted are in Australian Dollars (AUD) and are inclusive of GST.

16.2. The Agency's ABN is 66 250 170 420.

16.3. A tax invoice will be provided for all payments.

Contact Information

For queries regarding these terms, please contact: Email: design@socialbureau.co

Last Updated: October 2024